MEXC explains confusion over deleted CEO account

Cryptocurrency exchange MEXC has commented on rumors about the deleted X account @MEXC_CEO.

On Dec. 24, MEXC wrote a post addressing the recent “confusion” over the sudden deletion of the MEXC_CEO account, which some users believed belonged to the company’s CEO, John Chen Ju.

Clarification on the recent MEXC_CEO Twitter Account Confusion

Recently, there have been rumors on social media about the MEXC_CEO Twitter account. We sorry for any confusion caused by this incident and would like to clarify the following:

Timeline of MEXC CEO’s account:
🔹In… pic.twitter.com/xnwxylMEYy

— MEXC (@MEXC_Official) December 24, 2023

However, company representatives noted that John Chen Ju left in July 2022, and since then, the person associated with the account no longer has any connection with the MEXC official. However, exchange representatives admitted they could have made a specific statement, leading to widespread misunderstanding and confusion.

MEXC never has an official CEO account.
The captured account is a fake account that has been disabled by X.
Users are encouraged to verify MEXC official channels from here: https://t.co/1xKCnRu8k5.

— MEXC (@MEXC_Official) December 24, 2023

“We sincerely apologize for any confusion caused by this incident.”

MEXC statement

After the account was deleted, the cryptocurrency community suspected the exchange was experiencing difficulties. Concerns were aggravated by traders complaining of accounts being frozen and problems with withdrawing assets.

There have been complaints online from members of the crypto community about the blocking of their accounts on the MEXC crypto exchange. Users suggested that the trading platform freeze the assets of users who did not complete KYC procedures promptly.

The number of people getting problems with @MEXC_Official in the last few weeks is huge.

They also froze the account from a friend of mine.

He deposited BTC worth low six-figures in USD, bought XMR, and tried to withdrawal. The first withdrawal went out, however, after the…

— CR1337 (@cryptonator1337) December 23, 2023

In the screenshots that one of the victims attached to his post, MEXC representatives explained the freezing of the account to “suspicious trading activity.”

Read more: Bitget implements mandatory KYC for enhanced security

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